Privacy Policy
1. Who We Are
Villa Song Saigon (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with Vietnamese law and applicable international data protection standards.
2. What We Collect
We may collect and process the following types of personal data:
- Name, contact information (email, phone)
- Booking details (dates of stay, preferences, room type)
- Payment information (if applicable)
- Nationality and identification (for check-in and legal compliance)
- Communications and inquiries submitted through our website or email
3. How We Use Your Data
Your personal data may be used to:
- Process reservations and provide services
- Communicate with you about your stay
- Improve our website and services
- Comply with legal obligations (e.g. immigration laws)
- Send marketing materials (only with your prior consent)
4. Legal Basis for Processing (for International Guests)
If you are located in the EU, UK, or other jurisdictions with similar laws, we process your personal data based on:
- Performance of a contract (e.g. hotel booking)
- Legal obligations
- Legitimate interests (e.g. service improvement)
- Your explicit consent (for marketing, etc.)
5. Your Rights
- Access, update, or delete your personal data
- Object to or restrict certain processing activities
- Request data portability (receive your data in a structured format)
- Withdraw consent at any time (where applicable)
6. Data Sharing & Transfers
We may share your information with trusted service providers (e.g. payment processors, booking partners) only as needed to fulfill your request.
For international guests, your data may be transferred to or processed in countries outside your own. Where required, appropriate safeguards will be in place (e.g., contractual clauses, data protection agreements).
7. Cookies & Tracking Technologies
Currently, we do not use cookies, analytics tools, or tracking technologies on our website.
If we implement these in the future, we will update this policy, provide full transparency, and obtain your consent where required by law.
8. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
9. Data Retention
Your personal data will be retained only as long as necessary for the purposes stated in this policy, or as required by law.
10. Contact Information
To contact us regarding your privacy rights, data access, or any concerns:
Villa Song Saigon
197/2 Nguyen Van Huong Street, An Khanh Ward, Ho Chi Minh City, Vietnam
Email: info@villasong.com
Phone: +84 28 3744 6090