Brief:
Lead and oversee Front Office operations, ensuring exceptional guest experiences, service excellence, operational efficiency, and revenue growth in line with the hotel’s standards.
Responsibilities:
- Manage daily Front Office operations and ensure seamless guest arrival, stay, and departure experiences.
- Maintain high guest satisfaction through consistent service quality and effective complaint resolution.
- Monitor departmental revenue, expenses, room occupancy, and maximize revenue opportunities.
- Ensure compliance with hotel policies, brand standards, and operational procedures.
- Lead, train, coach, and evaluate Front Office team members to enhance performance and service excellence.
- Coordinate closely with Housekeeping, Sales & Marketing, Accounting, Engineering, and F&B departments.
- Analyze operational results, prepare reports, and propose solutions to improve efficiency and profitability.
- Oversee staffing, scheduling, manpower planning, and departmental training programs.
Requirements:
- Minimum 3 years of experience in a Front Office Manager role within the hospitality industry.
- Strong leadership, team management, and problem-solving skills.
- Solid understanding of Front Office operations, guest service standards, and hotel systems.
- Ability to work independently in a fast-paced, multitasking environment.
- Excellent communication and interpersonal skills.
- Fluent in English (spoken and written).
- International hotel experience is an advantage.
Compensation and Benefits:
- Attractive and competitive salary based on performance.
- Monthly service charge allowance.
- 13th-month salary bonus and annual salary review.
- Full participation in Social Insurance, Health Insurance, and Unemployment Insurance based on actual salary.
- Meal allowance during shifts and free uniform provided.
- Dynamic, professional, and friendly working environment.
- Career development opportunities and skill enhancement training.